NuFace Skin Care - Policies and Procedures
At NuFace Skin Care, we strive to provide the best service possible to meet our customers’ needs. Please make yourself aware of our Spa policies and procedures described below. Our policies have been designed to ensure you completely enjoy your time with us.
Guest Arrival
Please arrive at least 10 minutes early prior to your scheduled appointment. This will allow you to fill out client intake form, relax, and receive the full benefit of your service time. We understand that sometimes being late is unavoidable. Therefore, service time may be abbreviated to avoid delays for other guest treatments. The regular service price will apply. Appointments missed by 15 minutes or more may require re-scheduling and/or subject to our “No-show/Cancellation Policy”.
Scheduled Appointment Policy
Clients who fail to show for appointments may be asked to pre-pay for future services. First time, no show clients will be asked to reserve their future appointment with a credit card. Please advise us upon booking of any allergies, ailments, high blood pressure, pregnancy and any other conditions that may affect your treatment. If under a doctor’s care, please check with your physician before taking any treatments. We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information.
Confidentiality and Privacy Policy
The conversations you have with your esthetician will remain confidential, as well as your information on the intake form. We do not sell or share your information with anyone. No individual personal information such as your name, home address, email address, phone number, appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.
No-show/Cancellation Policy
Scheduled treatments have been reserved especially for you. We understand that emergency situations do arise and we will accommodate you in any way we can. As a courtesy to all our clients, we require at least 24-48 hours cancellation notice on all your scheduled services. Please make sure to call during business hours, the day before your appointment in order to avoid any cancellation charges, which may be up to 50% of the cost of your scheduled service. If you do not show for a confirmed appointment you will be charged 100% of your service amount.
Gift Certificate Policy
Our gift certificates are way to make the gesture of gift-giving. They can be purchased online as an eGift Card, at the salon or via telephone. Each gift certificate can be made in the denomination of your choice and is applicable toward any salon or spa package service. Gift certificates are non-refundable and never expire. Please note that NuFace Skin Care is not responsible for gift certificates that are lost, stolen, damaged or used without authorization.
Payment Methods
Payment is required at the time services are rendered unless other arrangements are made in advance. We accept cash, personal checks, Visa, MasterCard, American Express or Discover credit cards for payment. Returned checks will be charged a service fee of $25. We charge a $2.00 fee on all credit card transactions below $20.00. Please note that prices and services are subject to change at any time without notice.
Product Returns or Exchanges
We are confident that you will love the results of using our products and we stand behind them 100%. We are happy to return or exchange unopened skin care products in original packaging within 7 days of purchase date for a full refund. If the product has been used we cannot accept it.
Treatments Refunds
NuFace Skin Care is committed to serving you in the best way that we can. Please note, we do not refund services. We always offer in-depth consultations as well detailed explanations throughout the entire process while addressing any questions or concerns you may have. It is nearly impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result.